Walk-in ACS services are no longer available for routine matters, such as U.S. passport issuance/renewal, Consular Report of Birth Abroad, and Notarial services.   All applicants for these services must schedule an appointment online at

We recommend you review the guidelines for the service you are requesting prior to making an appointment. See our Citizenship and Passport Services or Non-Emergency Services Pages.

The appointment system allows more efficient and speedier processing for routine services as individuals will have a set time to come to the Embassy and will no longer have to wait in line for assistance.  Please note that there is no fee to make an appointment, but there may be standard fees associated with certain services.

When you go online to make an appointment, you will be able to view dates and times available for different types of ACS services.  You will be able to choose from:

  • Other Passport services – new passport applications and passport renewals.
  • Consular Report of Birth Abroad (CRBA) services – registering the birth of U.S. citizens born in Guyana.
  • Notaries and Other services – notarizing or authenticating documents.

Appointments for Multiple Services:

Please note that multiple services of the same type for the same family (parents and children) constitute a single appointment.  For example, if a mother, father, and two children want to renew all of their passports at the same time, the family will only require a single appointment.

If you need to book more than one appointment on the same day for another type of service, please add the number “2” after your first name so the system will recognize it as a separate appointment. (For example, if your first appointment is for “Eric”, your second appointment should be “Eric 2”.)

When scheduling your appointment, remember to print the “Appointment Details” page which you will need to carry with you for when you check in at the Embassy.

Cancelling or Rescheduling Appointments:

If you wish to cancel or reschedule your appointment, you will need to enter the Unique Identification (UID) number and password found on the “Appointment Details” page.

Missed Appointments:

We often have a full schedule of appointments and usually a number of emergency cases. We regret we are therefore unable to accommodate late arrivals. If you miss your appointment (date or time) you will need to book a new appointment.

Please note: If you are collecting your completed passport or CRBA, registering as a U.S. citizen visiting or living in Guyana, picking up a Federal Benefits check or requesting information on other routine services, such as voting, you are not required to make an appointment and may come to the Embassy during public hours (Mon-Thurs. 11:00-12:00 noon, excluding holidays) to complete your business.

Emergency services for U.S. citizens will remain available 24 hours a day.  Please call the Embassy’s main number 225-4900 between 7:30 a.m. and 4:00 p.m. on weekdays (for after hours life or death emergencies, please call the Embassy duty officer at 623-1992) if you are in need of emergency assistance.  For routine issues or questions relating to a visa matter,you can continue to e-mail the Consular Section at