American Citizen Services – FAQs

Our American Citizen Services (ACS) Unit provides a number of services to U.S. citizens. Our most common services are: U.S. passports, Consular Report of Birth Abroad, Consular Report of Death Abroad, and Notarials.

You must have an appointment for all routine services. You do not need an appointment to pick up a passport or a Social Security benefits check during public hours Monday-Thursday 1:00-3:00 pm.

  • You can make an appointment by visiting our scheduling website here. Appointments are Monday-Thursday between 1:00-3:00 pm and often available for the next business day. You cannot make an appointment in person at the Embassy or over the phone.

You must have an appointment for all routine services. No exceptions.

Yes. Both parents are required to be present to take the oath and sign the DS-11 passport application. If one parent is unable to come to the appointment, please visit our website and read the instructions for completing the DS-11 for a minor to determine whether your situation qualifies for any of the exceptions to this requirement. If both parents are not present at your appointment and your situation does not meet the necessary requirements for any of the parental presence exceptions we will be unable to accept your application.

There are different documents required for each service. Please read our website carefully to make sure that you come fully prepared for your appointment. Any phone or e-mail inquiries made to the Embassy regarding what documents are required for any service will be referred to our website for the most comprehensive information.

We accept Guyanese dollars, U.S. dollars, and U.S. credit cards for American citizen services.

All questions regarding visas must be directed to either the non-immigrant or the immigrant visa sections. For the most comprehensive and up-to-date information about nonimmigrant and immigrant visas please visit our website here. You may also send an inquiry via e-mail to