Message for U.S. Citizens: Consular Operations and Status of Passport Processing 

April 7 ,2020 

The U.S. Embassy has implemented a 100% remote work policy to protect its employees and support public measures to stem the spread of Covid-19. Excepting only those activities which must be done on premises to protect life and property, the duties of U.S. Embassy staff will be performed from their homes by telework. The U.S. Embassy has instructed its staff – and encourages everyone – to stay at home and practice social distancing.   

If you are a U.S. citizen who received an automated message from the American Citizen Services (ACS) Unit informing you that your passport, federal benefits document or Consular Report of Birth Abroad is ready for pickup, please confirm with ACS via email at ACSGeorge@state.gov or via phone at 600-2017 to confirm a pick up date and time before attempting to travel to the consular section.  

Because of public health measures to prevent the spread of COVID-19,  the U.S Department of State began limiting its passport operations domestically in late March. (Passport centers in Arkansas and Tucson are where full validity passports and Consular Reports of Birth Abroad are printed).   If you have previously applied for a passport or citizenship service in late March or early April at the ACS unit, you should expect significant delays receiving your passport and your citizenship evidence documents.  

Please contact us at acsgeorge@state.gov to check on the status of your passport or child’s Consular Report of Birth Abroad (CRBA).  If you have not received your Consular Report of Birth Abroad (CRBA), and have urgent travel, an emergency passport may be issued at the U.S. Embassy.  If you plan on sheltering in place and have no urgent travel plans, please consider waiting to apply until we resume normal operations.  

We encourage you to enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest updates in your country, as well as the days and hours of American Citizen Services and possible evacuation plans. 

The U.S. Embassy in Guyana has updated the COVID-19 country specific information sheet you can find here.  

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